Senior Software Engineer
Prepared911
- Implemented CAD integrations (Hexagon, Motorola) for the Non-Emergency AI Voice Agent to automate and streamline Call-for-Service creation and status updates.
- Enhanced system resilience by incorporating additional TTS and LLM providers, ensuring high availability of the Voice Agent.
- Introduced a streaming TTS pipeline using Deepgram to reduce end-to-end TTS latency for live call flows.